Privacy Policy

Last Updated: 14 August 2026

At Belgstrew, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you when you use our website, place an order, or contact us.

Belgstrew operates this website and online store using Shopify. Shopify provides the technology that allows us to operate our online store and provide our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information.

Contact Information

This may include:

• Your name
• Phone number
• Email address
• Billing address
• Delivery address

Payment & Transaction Information

When you place an order, payment and transaction information may be processed through our payment providers.

This may include:

• Payment method
• Transaction details
• Payment confirmation
• Payment account or card information required to process your payment

We do not need to directly store your complete payment card details when payment is processed through a third-party payment provider.

Order Information

We may collect information about:

• Products you view
• Products you add to your cart
• Products you purchase
• Previous orders
• Returns, cancellations or exchanges
• Your order preferences

Communications

If you contact us through WhatsApp, phone, email, our website or another communication channel, we may keep the information you provide so that we can respond to you and assist with your order.

Device & Website Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Network information
• Unique device identifiers
• How you use and navigate our website
• The date and time of your interactions with our website

2. How We Collect Information

We may collect information in the following ways:

Information You Provide Directly

For example, when you:

• Place an order
• Create an account
• Contact us
• Subscribe to communications
• Provide information while using our website

Information Collected Automatically

Some information is collected automatically when you visit or use our website through cookies and similar technologies.

These technologies help us understand how customers use our website and help us improve your experience.

Information From Service Providers

We may receive information from companies that provide services to us, such as technology, payment, analytics, delivery, marketing and other business services.

Information From Other Third Parties

We may also receive information from business partners or other third parties where permitted by applicable law.

3. How We Use Your Information

We may use your personal information to:

Process & Deliver Your Orders

We use your information to:

• Process payments
• Confirm and manage orders
• Prepare and fulfil your orders
• Arrange delivery
• Provide customer support
• Handle cancellations, returns or other order-related requests
• Contact you about your order

Improve Our Website & Services

We may use information about how you use our website to improve our products, services, website functionality and customer experience.

This may include remembering your preferences and the products you have viewed or purchased.

Marketing & Advertising

Where permitted, we may use your information to send promotional and marketing communications by email, text message or other communication methods.

We may also use information about your activity on our website, such as products you viewed or added to your cart, to show you relevant advertisements on our website or other platforms.

You can opt out of promotional communications at any time.

Security & Fraud Prevention

We may use information to:

• Protect our website and customers
• Detect and prevent fraud
• Investigate suspicious or illegal activity
• Maintain a secure shopping and payment experience

Customer Communication

We use your contact information to respond to enquiries, provide customer support and communicate with you about our services.

Legal Requirements

We may use or disclose information when necessary to:

• Comply with applicable laws
• Respond to valid legal requests
• Cooperate with government or law enforcement authorities
• Resolve disputes
• Enforce our terms and policies
• Protect our rights, customers or services

4. When We Share Your Information

We may share personal information with third parties when necessary to operate our business and provide our services.

These may include:

Shopify & Service Providers

We may share information with Shopify and companies that provide services on our behalf, including:

• Payment processing
• Website and IT services
• Data analytics
• Customer support
• Cloud storage
• Order fulfilment
• Shipping and delivery

Marketing & Advertising Partners

We may share certain information with business and marketing partners to help us advertise our products and services.

These companies may use your information according to their own privacy policies.

Delivery Partners

When you place a delivery order, we may provide the necessary information to the delivery service so that your order can be delivered to you.

When You Ask Us to Share Information

We may share information with a third party when you specifically request or authorise us to do so.

Other Legal or Business Reasons

We may disclose information when required by law or when reasonably necessary to protect our business, customers, website or legal rights.

If Belgstrew is involved in a business transaction such as a merger, acquisition, restructuring or sale of assets, personal information may also be transferred as part of that transaction.

5. Shopify

Our online store is powered by Shopify.

Shopify may collect and process information about your use of our website and services in order to provide and improve its services.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers, including providers that may be located outside India.

Shopify may also process information relating to your interactions with our store for certain enhanced features and services.

For more information about how Shopify handles personal information, please refer to Shopify's privacy information.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies.

These technologies may help us:

• Keep the website functioning properly
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Understand which products and pages are popular
• Support advertising and marketing activities

You may be able to control cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

7. Third-Party Websites & Links

Our website may contain links to websites or services operated by third parties.

These websites have their own privacy policies and terms. Belgstrew does not control these third-party websites and is not responsible for their privacy or security practices.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

8. Children's Privacy

Our services are not intended for children.

We do not knowingly collect personal information from children below the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us so that we can review the request.

9. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorised access, misuse or disclosure.

However, no online system or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or stored by us.

Please avoid sending sensitive or confidential information through unsecured communication channels.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

• Whether you have an active account
• Whether we need the information to provide our services
• Legal or tax requirements
• Resolving disputes
• Enforcing agreements and policies
• Other legitimate business requirements

11. Your Privacy Rights & Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Access: Ask for information about the personal information we hold about you.
• Delete: Request deletion of your personal information, subject to applicable legal requirements.
• Correct: Ask us to correct inaccurate or incomplete information.
• Receive or Transfer: Request a copy of certain personal information we hold about you, where applicable.
• Manage Marketing Communications: Unsubscribe from promotional emails or other marketing communications.

Even if you opt out of marketing communications, we may still send important non-promotional messages relating to your orders, account or transactions.

To exercise an applicable privacy right, please contact us using the details provided at the end of this policy.

We may need to verify your identity before processing certain requests.

12. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us.

We will review your concern and respond as required under applicable law.

13. International Processing of Information

Some of our service providers, including Shopify and other technology providers, may process or store information outside India.

When this happens, your information may be transferred to, stored in or processed in another country in connection with providing our services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made when our business practices change or when required for legal, regulatory or operational reasons.

When we update this policy, we will change the Last Updated date at the top of this page.

We recommend checking this page periodically for the latest version.

15. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.

Belgstrew Bakery

Call or WhatsApp:
+91 9692000036
+91 8815000036

Email:
bakery@belgstrew.com

Address:
Shop No. A-217, Upper Ground Floor
Supermart 1, DLF Phase 4
Sector 28, Gurugram – 122009
Haryana, India

FSSAI License No.: 20825005008942
Udyam Registration No.: UDYAM-HR-05-0158182