Shipping policy

Shipping & Delivery Policy

Effective Date: June 19, 2025

At Belgstrew, we take utmost care to ensure that every cake reaches you fresh, intact, and beautifully presented. Given the delicate and perishable nature of our products, we follow a carefully managed delivery process using reliable third-party logistics partners.

1. Order Fulfilment Options

We offer two convenient ways to receive your order:

• Store Pickup
You may collect your order directly from our store at your scheduled time.

• Paid Delivery
Doorstep delivery is available via trusted third-party partners. Delivery charges are calculated at checkout.

2. Delivery Partners

To maintain efficiency and product safety, we use different delivery methods based on order type:

  • Bento Cakes (Approx. 300g): Delivered via lightweight courier services such as Porter or Uber Package
  • Standard & Custom Cakes: Delivered through cab-based logistics like Uber, Rapido Cabs, Ola, or inDrive, depending on availability and location

3. Delivery Charges

  • Delivery charges are not included in product pricing
  • Final charges are calculated automatically at checkout based on:
    • Distance from our store
    • Platform-specific pricing
    • Surge rates or applicable discounts

4. Service Area

We currently deliver within Gurugram and nearby areas.

For locations outside our standard delivery zone, please contact us in advance to check delivery feasibility.

5. Delivery Responsibility & Disclaimer

Once the order is handed over to the delivery partner, Belgstrew’s responsibility is fulfilled.

We are not liable for:

  • Delays caused by traffic, weather, or platform-related issues
  • Damage during transit
  • Mishandling by delivery personnel

Customer Responsibility:

  • Inspect the cake at the time of delivery
  • Report any visible damage immediately to the delivery partner

6. Delivery Timing & Scheduling

  • All deliveries are pre-scheduled
  • We recommend placing orders at least 24 hours in advance
  • While we aim to meet your selected time slot, minor delays may occur due to external factors

At checkout, customers can provide:

  • Preferred delivery time
  • Special instructions

7. Important Notes

  • Cakes are perishable and temperature-sensitive; timely receipt is crucial
  • As delivery is handled via cab services, customers are required to collect the order directly from the vehicle (drivers cannot leave their vehicle unattended)
  • Belgstrew reserves the right to reschedule deliveries in unforeseen circumstances, with prior notice wherever possible