Refund policy

Refund & Cancellation Policy

Effective Date: 14 August 2026

At Belgstrew, every cake is prepared specifically for your order. Our cakes are made to order, are perishable, and many are customised according to your requirements.

Because of this, we follow the policy below.

1. Refunds, Returns & Exchanges

Once an order has been confirmed, we do not offer refunds, returns or exchanges for change of mind or for changes requested by the customer.

This includes changes to:

  • Cake flavour
  • Cake size
  • Cake design
  • Colour
  • Cake message
  • Name or personalisation
  • Delivery date
  • Delivery time
  • Any other order details

Please carefully check your order details before confirming your order.

2. Order Cancellation

Because every cake is prepared specifically for the customer, orders generally cannot be cancelled once they have been confirmed.

If you need to cancel an order, please contact us as soon as possible.

We will check the status of your order and let you know whether cancellation is possible.

Once preparation or customisation has started, cancellation may not be possible.

3. Changes to Your Order

If you need to make any changes to your order, please contact us as soon as possible.

We will do our best to accommodate your request, but changes cannot be guaranteed once preparation has started.

Some changes may also result in an additional charge.

4. Damage During Delivery

Our cakes are delivered through third-party delivery partners such as Uber, Porter, Rapido, Ola and inDrive.

Once the cake has been handed over to the delivery partner, the cake is in the care of the delivery service during transit. Belgstrew is not responsible for damage caused during transportation or by the delivery driver.

However, if your cake arrives damaged, please do not hesitate to contact us immediately.

We understand that receiving a damaged cake can be disappointing, and although we cannot guarantee a refund or replacement for damage caused during third-party delivery, we will review the situation and do whatever we reasonably can to help find the best possible solution.

Please send us:

  • Your order number
  • Clear photographs of the cake
  • Clear photographs of the packaging, if applicable
  • Any relevant details about what happened

Please contact us as soon as possible after receiving the cake.

5. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us immediately.

Please provide your order number and photographs of the item received.

If the mistake is confirmed to be on our part, we will review the situation and do our best to provide an appropriate resolution.

6. Issues After Delivery

Once the cake has been received, the customer is responsible for handling and storing it properly.

Cakes are delicate, perishable and temperature-sensitive.

We cannot accept responsibility for changes or damage that occur after the cake has been received by the customer, including damage caused by improper handling, storage, temperature or transportation by the customer.

If you are unsure about how to store or handle your cake, please contact us and we will be happy to guide you.

7. Delivery Delays

Delivery is handled by third-party delivery partners.

We are not responsible for delays caused by:

  • Traffic
  • Weather
  • Road closures
  • Delivery partner availability
  • Delivery platform issues
  • Delays caused by the driver

These situations do not qualify for a refund.

However, if you experience a delivery problem, please contact us. We will do our best to assist you and coordinate with the delivery partner where possible.

8. Refund Processing

If Belgstrew approves a refund in a specific situation, the refund will be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

9. Customer Responsibility

Before confirming your order, please carefully check:

  • Cake flavour
  • Cake size
  • Cake design
  • Personalisation
  • Cake message
  • Delivery date
  • Delivery time
  • Delivery address
  • Contact number
  • Special instructions

Once an order is confirmed, changes may not be possible.

For delivery orders, please also make sure that someone is available to receive the cake during the selected delivery slot.

10. How to Contact Us

If you have any issue with your order, please contact us even if you are unsure whether the issue qualifies for a refund.

We would rather hear from you and try to help than leave you disappointed.

Call or WhatsApp: +91 9692000036
Email: bakery@belgstrew.com

For urgent order-related issues, calling or WhatsApp is preferred so that we can respond as quickly as possible.

11. Important Note

By placing an order, you acknowledge that:

  • Our cakes are made specifically for each customer.
  • Cakes are perishable products.
  • Confirmed orders generally cannot be cancelled or refunded.
  • Delivery is handled by third-party delivery partners.
  • Belgstrew is not responsible for damage caused during third-party transportation.
  • Delivery delays caused by third-party delivery partners do not qualify for a refund.

Even when a refund or replacement is not available, please contact us. We will always try our best to help and find the most reasonable solution possible.

This policy does not affect any rights you may have under applicable law.