Refund policy

Returns, Refunds & Replacement Policy – Belgstrew

At Belgstrew, we specialize in freshly prepared, artisanal cakes, pastries, and hampers. Due to the perishable nature of our products, we follow a strict no-return policy.

Returns

We do not accept returns on any products once delivered, as all items are perishable and made to order.

Replacements (Eligible Cases Only)

We offer replacements only under the following conditions:

  • Incorrect product delivered
  • Product received in damaged condition

Reporting Timeline

Any issues must be reported within 2–4 hours of delivery. Requests raised beyond this timeframe may not be eligible for review.

How to Report an Issue

To request a replacement, customers must contact us and share clear images/videos of the product along with order details.

Preferred Contact Methods (For Faster Resolution):

We strongly recommend contacting us via call or WhatsApp for quicker assistance and resolution.

Resolution Process

  • Each request will be reviewed by our team
  • If found valid, a replacement will be arranged at no additional cost
  • No refunds will be issued in such cases

Refunds

We do not offer refunds on any orders. In eligible cases, only replacement will be provided.

Product Disclaimer

  • All our products are handcrafted; slight variations in design, color, and decoration may occur
  • Fruits and toppings used may vary based on seasonal availability
  • Such variations do not qualify for replacement or refund

By placing an order with Belgstrew, you agree to the terms of this policy.