Frequently Asked Questions
Our cakes
Are all your cakes really eggless?
Yes — every cake, without exception. We don't run a separate eggless line; the entire bakery is eggless. Our cakes are also preservative-free and baked fresh to order. FSSAI No. 20825005008942.
Can I customise a cake?
Yes. Share your idea — flavour, design, a photo reference — on WhatsApp and we'll send you a quote. Message us →
Will my cake look exactly like the photo?
Every cake is handcrafted, so slight variations in design, colour and decoration can occur. Fruits and toppings may also vary with seasonal availability. These variations are part of handmade work and aren't grounds for replacement.
Sizes
What size cake do I need?
As a rule, 1 kg serves 8–10 people. A 500 g cake serves 4–5; 2 kg serves 16–20. See our full Cake Size Guide, or tell us your guest count on WhatsApp and we'll advise.
Ordering & delivery
Do you offer same-day delivery?
Yes. Same-day delivery is available, and you choose your delivery time slot when you place the order. For custom and tiered designs we'd always recommend ordering further ahead so we can do the design justice.
Where do you deliver?
We deliver across Gurugram and Delhi NCR. For locations outside our standard zone, contact us in advance and we'll check whether we can reach you.
How much does delivery cost?
Delivery isn't included in the product price. The charge is calculated at checkout based on distance from our store and current platform rates.
Can I collect the cake myself?
Yes. Store pickup is available at your scheduled time from our store at A-217, Upper Ground Floor, Supermart 1, DLF Phase 4, Sector 28, Gurugram. We're open 10:30 AM to 9:30 PM, seven days a week.
How is my cake delivered?
Bento cakes (approx. 300 g) go via lightweight courier such as Porter or Uber Package. Standard and custom cakes travel by cab-based logistics — Uber, Rapido, Ola or inDrive — depending on your location.
Do I need to be there to receive it?
Yes, and this one matters. Because deliveries travel by cab, the driver can't leave the vehicle unattended. You'll need to collect your cake directly from the vehicle, so please be reachable at your delivery slot.
If something goes wrong
What if my cake arrives damaged or it's the wrong cake?
Contact us within 2–4 hours of delivery with clear photos or video and your order details. If the request is valid, we'll arrange a replacement at no additional cost. Call or WhatsApp 9692000036 for the fastest resolution, or email bakery@belgstrew.com.
Do you offer refunds?
No. Because our products are perishable and made to order, we don't accept returns or issue refunds. In eligible cases we provide a replacement instead.
Should I check the cake at delivery?
Please do. Inspect the cake when it reaches you and report any visible damage to the delivery partner immediately, then contact us.
Corporate & bulk
Do you take corporate and bulk orders?
Yes — office celebrations, festive hampers, product launches and farewells, from 10 cakes upwards. We offer volume pricing, GST invoicing, PO terms, logo branding and multi-location dispatch across Delhi NCR. Request a quote →
Didn't find your answer? WhatsApp us on 9692000036 — we usually reply within minutes.
